Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and caring for your goods. Still have questions? Contact us.
We ship across the United States only. All U.S. orders ship free of charge and tax-free.
Orders are processed within 1–2 business days and typically arrive within 3–7 business days. You'll receive a tracking number by email once your order ships.
You can return any unused item in its original condition within 30 days of delivery for a full refund. See our return policy page for full details.
Yes. Our checkout uses 256-bit SSL encryption, and we never store your full card details on our servers.
We work primarily with full-grain and genuine leather, chosen because it ages beautifully and resists cracking. Product pages list the specific material for each item.
Wipe clean with a soft, dry cloth and condition periodically with a quality leather conditioner. Avoid prolonged exposure to moisture and direct heat. Each product page includes specific care notes.
Select writing instruments and leather pieces can be engraved. Look for the engravable tag on the product page or contact us for custom requests.
If your order hasn't shipped yet, email us right away and we'll do our best to update or cancel it. Once an order ships, our standard return policy applies.